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  Technical Services


Technical Support at Qualstar

Monday - Friday, 6:30am - 5:00pm PM PST (U.S.A.)     877-444-1744
(International)     805-583-7744
Help Desk Support After Hours     805-526-7480
   
Email a Technical Support Request  


Warranty & Service Programs

Technical Support Procedures

XLS Installation Service

On Site Service Request

On Site Renewal Worksheet

Training Schedule

SCSI Interface Diagrams

LTO Tape Inspection Guide

LTO Barcode Information & Custom Label Order Form


Publications
Product Specifications:
RLS-8500 Series Product Specification   (402 Kb)
RLS-8350 Product Specification   (402 Kb)
XLS-810160 / 810240 Product Specification   (470 Kb)
XLS-820500 / 832700 / 8161100 Product Specification   (470 Kb)
 
Installation and Operations Manuals:
RLS-8000 Series Installation and Operations Manual   (3,382 Kb)
RLS-8500 Series (incl. RLS-8350) Installation and Operations Manual   (3,382 Kb)
TLS-4000 Installation and Operations Manual (rev 2.x)   (1,621 Kb)
TLS-412xxx Installation & Operations Manual   (1,810 Kb)
TLS-5000 / 6000 / 8000 Installation and Operations Manual   (2,008 Kb)
       Q-Link Addendum   (557 Kb)
       VIOP Addendum   (164 Kb)
TLS FCO Installation and Operation Manual   (3,900 Kb)
XLS Installation Manual   (4,650 Kb)
XLS User Guide   (8,350 Kb)
XLS Planning Guide   (806 Kb)
XLS-810160 / 810240 Site Planning Guide   (556 Kb)
XLS-810160 / 810240 Installation Manual   (7,044 Kb)
XLS-810160 / 810240 User Guide   (5,022 Kb)
 
Technical Services Manuals:
RLS-8350/8500 Technical Services Manual   (12,936 Kb)
RLS-8000 Technical Services Manual   (12,936 Kb)
TLS-4000 Technical Services Manual   (5,936 Kb)
TLS-412xxx Technical Services Manual   (6,071 Kb)
TLS-5000 / 6000 / 8000 Technical Services Manual   (6,220 Kb)
XLS Technical Services Manual   (11,080 Kb)
 
Outdated Manuals:
AIT Tape Drive Installation and Operations Manual   (1,095 Kb)
TLS-6000 Installation and Operations Manual   (1,991 Kb)
 
Tape Drive Information:
AIT Letter of Volatility   (1,514 Kb)
IBM LTO Letter of Volatility   (1,514 Kb)
SAIT Letter of Volatility   (1,484 Kb)
SDLT Letter of Volatility   (1,484 Kb)
 
Library Interface Manuals:
RLS-Series SCSI Interface Manual   (676 Kb)
TLS-2000 / 4000 SCSI Interface Manual   (544 Kb)
TLS-6000 / 8000 SCSI Interface Manual   (601 Kb)
XLS SCSI Interface Manual   (2.2 Mb)

Product Information Notes

PIN 012 - TLS Firmware Replacement
PIN 014 - Supported Tape Drives
PIN 023 - TLS-4000 SCSI Cable Guide
PIN 034 - RLS Firmware Replacement
PIN 038 - Recommended Data Cartridges
PIN 040 - Bar Code Label Specifications
PIN 044 - Ordering and Installing RLS COD Option
PIN 045 - Ordering and installing XLS-810160 COD Option
PIN 046 - SAS Cable and HBA Considerations for Qualstar Libraries
PIN 047 - Confirming library and drive function on Linux and Unix using mt, mtx and tar
PIN 048 - Dual Port LTO 5 Tape Drives
TLS / RLS Application Notes
App Note 14 - SCSI Interface Diagnostics for Windows - Setup Instructions
App Note 21 - Locating Library Serial Number, Firmware and Exec. Rev. Levels
App Note 22 - European SAIT Media Use and Inspection
XLS SNIA Storage Media Library MIB
XLS SNIA Storage Media Library MIB

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