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  Technical Services


Technical Support at Qualstar

Monday - Friday, 6:30am - 5:00pm PM PST (U.S.A.)     877-444-1744
(International)     805-583-7744
Help Desk Support After Hours     805-526-7480
   
Email a Technical Support Request  


Warranty & Service Programs

Technical Support Procedures

XLS Installation Service

On Site Service Request

On Site Renewal Worksheet

Training Schedule

SCSI Interface Diagrams


Publications
Product Specifications:
TLS-4000 Product Specification   (349 Kb)
TLS-412xxx Product Specifications   (322 Kb)
TLS-8000 Product Specification   (358 Kb)
RLS-Series Product Specification   (402 Kb)
TeraLoader Product Specification   (470 Kb)
XLS-812300 Product Specification   (470 Kb)
XLS-820500/832700/8161100 Product Specification   (470 Kb)
 
Installation and Operations Manuals:
RLS-Series Installation and Operations Manual   (3,382 Kb)
TLS-4000 Installation and Operations Manual (rev 2.x)   (1,621 Kb)
TLS-412xxx Installation & Operations Manual   (1,810 Kb)
TLS-5000 / 6000 / 8000 Installation and Operations Manual   (2,008 Kb)
       Q-Link Addendum   (557 Kb)
       VIOP Addendum   (164 Kb)
TLS FCO Installation and Operation Manual   (3,900 Kb)
XLS Installation Manual   (4,650 Kb)
XLS User Guide   (8,350 Kb)
XLS Planning Guide   (806 Kb)
Q-Link Installation Guide   (1,057 Kb)
 
TeraLoader Quick-Start Guides:
TL-4124 AIT Guide   (1,003 Kb)
TL-5116 SAIT Guide   (1,020 Kb)
TL-8116 LTO Guide   (1,000 Kb)
 
Technical Services Manuals:
RLS Technical Services Manual   (12,936 Kb)
TLS-4000 Technical Services Manual   (5,936 Kb)
TLS-412xxx Technical Services Manual   (6,071 Kb)
TLS-5000 / 6000 / 8000 Technical Services Manual   (6,220 Kb)
TLS Show Unit Instructions   (1,520Kb)
RLS Show Unit Instructions   (2,110 Kb)
XLS Technical Services Manual   (11,080 Kb)
 
Outdated Manuals:
AIT Tape Drive Installation and Operations Manual   (1,095 Kb)
CLS-4216 Installation and Operations Manual   (6,600 Kb)
TLS-2000 & 4000 Technical Services Manual   (5,009 Kb)
TLS-2000 & 4000 Installation and Operations Manual   (2,562 Kb)
TLS-6000 Installation and Operations Manual   (1,991 Kb)
 
Tape Drive Information:
AIT Letter of Volatility   (1,514 Kb)
IBM LTO Letter of Volatility   (1,514 Kb)
SAIT Letter of Volatility   (1,484 Kb)
SDLT Letter of Volatility   (1,484 Kb)
Tape Drive Support   (1,484 Kb)
 
Library Interface Manuals:
RLS-Series SCSI Interface Manual   (676 Kb)
TLS-2000 / 4000 SCSI Interface Manual   (544 Kb)
TLS-6000 / 8000 SCSI Interface Manual   (601 Kb)
XLS SCSI Interface Manual   (2.2 Mb)
TLS FCO Installation and Operations Manual   (4.2 Mb)

Product Information Notes

PIN 011 - TLS-4000 Firmware Revisions
PIN 012 - TLS Firmware Replacement
PIN 014 - Supported Tape Drives
PIN 019 - TLS-6000 Firmware Revisions
PIN 023 - TLS-4000 SCSI Cable Guide
PIN 024 - DLT Media Inspection and Leader Repair
PIN 025 - Fibre Channel Option - Firmware Update Proceedure
PIN 026 - TLS-412300 / 412600 Blower to Fan Conversion
PIN 027 - Adding Q-Link to a TLS LIbrary
PIN 028 - TLS-8000 Series Firmware Revisions
PIN 029 - Q-Link TLS Firmware Revisions
PIN 030 - RLS Firmware Revisions
PIN 032 - Q-Link RLS Firmware Revisions
PIN 033 - AIT to AIT-2 Upgrade Procedure
PIN 034 - RLS Firmware Replacement
PIN 037 - TLS-5000 Firmware Revisions
PIN 038 - Approved Data Cartridges
PIN 039 - Converting TLS Power Supply Connectors
PIN 040 - Bar Code Label Specifications
PIN 044 - Ordering and Installing RLS COD Option
TLS / RLS Application Notes
App Note 12 - Using Logical Library with Windows NT
App Note 14 - SCSI Interface Diagnostics for Windows - Setup Instructions
App Note 15 - JNI HBA FC/AL setup for NT4
App Note 16 - Emulex HBA FC/AL setup for NT4
App Note 17 - Using ARCServe 2000 Serverless Backup
App Note 18 - Installing Qualstar Medium Changer using Windows 2000
App Note 19 - AIT Tape Drive Guidelines
App Note 20 - LTO 3 Tape Drive Guidelines
App Note 21 - Locating Library Serial Number, Firmware and Exec. Rev. Levels
App Note 22 - European SAIT Media Use and Inspection
App Note 23 - LTO 4 Tape Drive Guidelines
XLS SNIA Storage Media Library MIB
XLS SNIA Storage Media Library MIB
9 Track Tape Drive Support
3400 Series User Guide
3400 Series Technical Services Manual

9-Track Tape Drive Application Notes

Application Note 3 for RS 6000
Application Note 4 for SUN OS
Application Note 6 for HP 9000
Application Note 7 for IBM AS400
Application Note 9 for SCO
Application Note 11 for SUN Solaris

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