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  Technical Services


Technical Support at Qualstar

Monday - Friday, 6:30am - 5:00pm PM PST (U.S.A.)     877-444-1744
(International)     805-583-7744
Help Desk Support After Hours     805-526-7480
   
Email a Technical Support Request  


Warranty & Service Programs

Technical Support Procedures

XLS Installation Service

On Site Service Request

On Site Renewal Worksheet

Training Schedule

SCSI Interface Diagrams

LTO Tape Inspection Guide

LTO Barcode Information & Custom Label Order Form


Publications
Product Specifications:
TLS-8000 Product Specification   (358 Kb)
RLS-8000 Series Product Specification   (402 Kb)
RLS-8500 Series Product Specification   (402 Kb)
RLS-8350 Product Specification   (402 Kb)
XLS-810160 / 810240 Product Specification   (470 Kb)
XLS-812300 Product Specification   (470 Kb)
XLS-820500 / 832700 / 8161100 Product Specification   (470 Kb)
 
Installation and Operations Manuals:
RLS-8000 Series Installation and Operations Manual   (3,382 Kb)
RLS-8500 Series (incl. RLS-8350) Installation and Operations Manual   (3,382 Kb)
TLS-4000 Installation and Operations Manual (rev 2.x)   (1,621 Kb)
TLS-412xxx Installation & Operations Manual   (1,810 Kb)
TLS-5000 / 6000 / 8000 Installation and Operations Manual   (2,008 Kb)
       Q-Link Addendum   (557 Kb)
       VIOP Addendum   (164 Kb)
TLS FCO Installation and Operation Manual   (3,900 Kb)
Q-Link Installation Guide   (1,057 Kb)
XLS Installation Manual   (4,650 Kb)
XLS User Guide   (8,350 Kb)
XLS Planning Guide   (806 Kb)
XLS-810160 / 810240 Site Planning Guide   (556 Kb)
XLS-810160 / 810240 Installation Manual   (7,044 Kb)
XLS-810160 / 810240 User Guide   (5,022 Kb)
 
Technical Services Manuals:
RLS-8000 Technical Services Manual   (12,936 Kb)
TLS-4000 Technical Services Manual   (5,936 Kb)
TLS-412xxx Technical Services Manual   (6,071 Kb)
TLS-5000 / 6000 / 8000 Technical Services Manual   (6,220 Kb)
RLS Show Unit Instructions   (2,110 Kb)
XLS Technical Services Manual   (11,080 Kb)
 
Outdated Manuals:
AIT Tape Drive Installation and Operations Manual   (1,095 Kb)
TLS-6000 Installation and Operations Manual   (1,991 Kb)
 
Tape Drive Information:
AIT Letter of Volatility   (1,514 Kb)
IBM LTO Letter of Volatility   (1,514 Kb)
SAIT Letter of Volatility   (1,484 Kb)
SDLT Letter of Volatility   (1,484 Kb)
 
Library Interface Manuals:
RLS-Series SCSI Interface Manual   (676 Kb)
TLS-2000 / 4000 SCSI Interface Manual   (544 Kb)
TLS-6000 / 8000 SCSI Interface Manual   (601 Kb)
XLS SCSI Interface Manual   (2.2 Mb)
TLS FCO Installation and Operations Manual   (4.2 Mb)

Product Information Notes

PIN 012 - TLS Firmware Replacement
PIN 014 - Supported Tape Drives
PIN 023 - TLS-4000 SCSI Cable Guide
PIN 034 - RLS Firmware Replacement
PIN 038 - Recommended Data Cartridges
PIN 040 - Bar Code Label Specifications
PIN 044 - Ordering and Installing RLS COD Option
PIN 045 - Ordering and installing XLS-810160 COD Option
PIN 046 - SAS Cable and HBA Considerations for Qualstar Libraries
PIN 047 - Confirming library and drive function on Linux and Unix using mt, mtx and tar
PIN 048 - Dual Port LTO 5 Tape Drives
TLS / RLS Application Notes
App Note 14 - SCSI Interface Diagnostics for Windows - Setup Instructions
App Note 21 - Locating Library Serial Number, Firmware and Exec. Rev. Levels
App Note 22 - European SAIT Media Use and Inspection
XLS SNIA Storage Media Library MIB
XLS SNIA Storage Media Library MIB
9 Track Tape Drive Support
3400 Series User Guide
3400 Series Technical Services Manual

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